Paul Herdsman Gets Away With a Rod or a Golf Club to Recharge His Business Engine


When Paul Herdsman needs some downtime, he grabs a fishing rod and heads out to sea. His love of fishing was sparked at age six when his mom and dad gave him a fishing rod for Christmas. He said that from the first day he went out to give his new rig a try, he was hooked, pardon the pun.

Today Paul Herdsman is a man who knows the value of getting away from the rigors of running a vibrant, growing and successful business.

He is the founder of NICE Global, a Jamaica-based outsourcing company that provides and an array of solutions and services to dozens of clients.

NICE employees handle phone banks and internet-based communications platforms at they provide their clients with services like customer relations, troubleshooting, inbound sales, customer retention, data analysis, IT helpdesk support and much more. Go Here for additional information.

Paul Herdsman was born in Jamaica but today makes his home in Florida. He is a graduate of Florida Atlantic University where he earned an MIS in business. His first job after college was working for JM Family Enterprises. He then went on to serve as Business Development Director for iS3, Inc. in Daytona Beach. After more than seven years with iS3, Paul Herdsman took the plunge and launched his own business, ATS Digital. He built that firm into a success and operated it for some seven years.

He founded NICE Global in 2014 and serves as COO of his Montego Bay, Jamaica firm.

In addition to fishing, Paul Herdsman is an avid golfer. Thankfully, he lives in Florida where golfing and fishing are practically a way of life if one has the time to make it so. But for Paul Herdsman, getting in downtime is a productivity strategy as much as it is a time to recharge. He said some of his best business ideas come to him while dangling a rod or swinging a club.


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Paul Herdsman Shares Vital Business Goals


Paul Herdsman is the Co-Founder and Chief Operating Officer of NICE Global, a nearshore customer service company based in Montego Bay, Jamaica. This company is one of the most effective in the delivery of world-class customer care services. So far, it is working with some of the leading companies in the world, helping them to streamline their customer service departments. One benefit of working with such a company is that it allows businesses to focus on key goals of a business, which is business growth, knowing that the customer service department is taken care of by a competent partner.

Under the leadership of Paul Herdsman, NICE Global has a mission of helping other businesses to attain four key objectives. Increasing profits, lowering overhead costs, improving customer acquisition, and customer retention are all issues of importance to every business. Any company that can accomplish these objectives will likely be on the path of profitability, not only in the short term but long term as well.

NICE Global is a company that targets businesses that are looking to outsource customer service. The practice of outsourcing these services has existed for many years, but it is only recently that many companies have adopted nearshore customer service providers.

NICE Global is strategically positioned to allow businesses from the United States to physically visit their offices in case there is a need to streamline the processes.

The company also ensures that there are performance metrics set out to determine the progress made through different partnerships. It is the wish of Paul Herdsman to see that every partner is getting the same success as NICE Global. See This Article to learn more.

Paul Herdsman believes that employee retention and employee expertise are important factors in creating a successful business. NICE Global’s rate of employee retention is very high, and Paul herdsman also invests a lot of resources into personal and professional growth of his workers.

Paul Herdsman is a multifaceted businessman, and has a very successful portfolio encompassing a multitude of business skills. His career has been focused around customer satisfaction and he has honed his skills in areas such as customer acquisition, customer retention, business development and growth, marketing and sales growth, and operational execution.


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OSI Group President, David McDonald Career Life

OSI Group is the brand most people select when they go to shop for food products in the supermarkets or any other food store in the world. This brand has successfully managed to set itself apart and occupied the first position in the market after working from scratch. The institution takes pride in the excellent services and products it gives to its customers. Dealing with different cultures and customer preferences has been tough for the company. However, this has never bothered the management who have been only focused on issued the best. The people who hold the top positions are responsible for the high standards that have been maintained since the company was established. David McDonald is one of the names that have appeared in the company management for a very long time.

David McDonald is without doubt an experienced professional who has been taking charge of crucial in OSI Group for a long time. The businessman, having joined the company very many years ago, has been present in most of the challenges and achievements the company has been registering since it started to operate years ago. The executive has leadership skills that can be considered to have played a huge role in making the food production company successful. His knowledge in animals, having studied animal science while at the Iowa University, has been helping him to select the best meat products for customers.

David McDonald never believed that he was going to head a global company that would be dealing with food production. The businessman left school with good grades, and an admission to the Iowa University was acquired. After getting his degree, the young professional joined OSI Group at the position of project manager. The company was still young, and it had not started to operate in the international market. When David McDonald and the rest of the management allowed people with the right ideas to join the company decades ago, the institution started to grow into the global market, and profits increased each day. The businessman has spent most of his career life serving the customers who depend on the company services, and he is very proud of what he has achieved.

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David McDonald Shines

David McDonald has been a savvy business man ever since he was young. He has career that spands more than 30 years in the food industry. It all began when he graduated with a Bachelor of Science degree in Animal Science in 1987 from Iowa State University. His big break came when he became the Project Manager of the OSI group while he was the Chairman of the North American Meat Institute. From there he became a force to reckon with and climbed to the top of the OSI group to become the current President of the company.

Currently the OSI group is one of the leading food providers in the world. The growth on such global scale came from the entrepreneurial skills of David McDonald. His great insight into the industry and logistic planning has allowed the company to grow to what it is today. By working closely with local markets, the OSI group has been able to maintain their successes in a variety of different global venues. One can find the OSI group in almost any region of the world, whether it be Europe, Asia, or South America. The key to this success has been the relationships and partnerships that have been formed over the last 30 years thanks to David McDonald.

OSI Group is both a food provider as well as a service company. The company has always emphasized great customer service and high quality standards that continue to draw more and more partnerships with them each year. David McDonald’s positive attitude and belief in strong ethics have allowed the company to prosper and grow at such an amazing rate. While continuing to be innovative force and adapting to the ever changing business environments, Mr. McDonald also knows that none of this could exist if their relationships with the people in each region is not their first priority.

Becoming one to the top global food provider companies in the world is no easy feat. David McDonald has taken his company to new heights and continues to expand his company to other regions of the world with his grand entrepreneurial spirit. The OSI Group has a promising future with such a visionary leader at the helm.